Customer Service: Forget the Top, Aim for the Middle.

If I was to recap three conversations from last week I would probably be inclined to share the less than pleasant ones I had with the post office, an eBay seller, and a retail store clerk. This blog post could turn into a “gripe-fest” if I did, so I have opted out of recapping those conversations. Instead, I tried to reflect positively on them. What can I learn? What could I have done better to resolve issues of unfavorable service? read more »